E-Mail & Calendaring Project

E-Mail/Calendaring FAQ

What Meeting Maker information will be moved to muConnect/Exchange? What dates will be covered?

The migration to muConnect/Exchange will move all meetings and appointments from MM to muConnect/Exchange. Currently meetings and appointments from January 1, 2006 forward are stored in the Meeting Maker system.

When will the Meeting Maker information move to muConnect/Exchange?

Meeting Maker will be taken out of service at noon on Friday, July 27. On Monday, July 30 anyone who held a Meeting Maker calendar will find that data populated in their muConnect/Exchange calendar.

The muConnect/Exchange calendar may be viewed using Outlook 2003 or 2007, Entourage or Outlook Web Access.

Meeting Maker users will receive three messages from the project team. The first message, sent 7/17, outlined the basic expectations for the MM migration. The second message, to be sent the week of 7/23, will provide more detailed instructions. A final message will be sent the early on 7/30 to inform MM users of any additional information regarding the migration.

It is suggested that MM users plan to compare their new Exchange calendar to the old MM calendar. Users may make a hard copy of their calendar before the migration or access their MM account either via the web client (www.meetingmaker.muohio.edu) or using the "work offline" mode in the Meeting Maker desktop client.

What does it mean on the OWA log in page when it says "Warning: By selecting this option, you confirm that this computer complies with your organization's security policy"?

If you choose the private computer option on the OWA log on screen, you will see this message appear.

This message essentially means that the computer you are using to access OWA can be trusted. Exchange uses a different set of controls to apply to the movement and placement of your email on the local computer as a result of this selection

Do not select the private option if you are working on a computer that may be accessed by others (for example, a computer at an internet café, or a lab computer.)

Will there be training or information on requirements for hand-held devices and syncing?

Hand-held devices

To configure your PDA or handheld device for Entourage see Knowledge Base Case # 26890

Information on synching for Outlook users will be added to the KB very soon.

Will the Calendar feature allow Web publishing?

In Entourage, you can save the Calendar as a Web page, but this action cannot be automated. The Excel Auto Web Publish option is available only if you have created an automated schedule in Excel for saving a workbook as a web page. To learn about creating such a schedule, refer to the Help in Microsoft Excel.

In Outlook, click the Calendar button and then click Publish My Calendar in the Navigation Pane. Complete the Publish Calendar to Microsoft Office Online dialog box, click OK, and then complete the Published Calendar Settings dialog box.

Can I schedule rooms with Entourage/Outlook?

You can schedule rooms and other resources in either Entourage or Outlook. You will continue to use your department’s/school’s policies about scheduling rooms. That is, some departments schedule rooms as a resource in Meeting Maker and some schedule rooms through an administrative assistant.

What is a contact in Entourage/Outlook?

In Entourage, a contact list contains personal information about the people you have included in your Address Book. You will not have the variety of view options available in Outlook, but you can save and manage a wide variety of information about each contact including multiple phone numbers and e-mail addresses, birthdays, names of significant others, photos and an open notes field.

In Outlook, a contact is like a business card – For any personal or professional contact, you can create a business card that includes the contact’s name, address, phone number, etc. Once you have added your contacts to Outlook, you can view them in a variety of different formats. In Outlook, click Contacts and then New to create a new contact.

How do I adjust the Junk E-mail filter?

Within Outlook, select Tools | Options from the menu bar, click Junk E-mail in the Preferences tab, and select your level of protection.
Within Entourage, select Tools | Junk E-Mail Protection from the menu bar, select the level of junk e-mail protection you want, and click OK.
To define a domain that will never be treated as junk mail, click the Safe Domains tab, enter the domain (the part of the e-mail address that follows the @ sign), and click OK.

Does Entourage/Outlook use personalities?

Yes, they do. The Entourage/Outlook term for "personalities" is "profiles."

Can I cancel an e-mail message I've just sent?

You cannot recall an e-mail message you have sent in Entourage.
Follow these steps to recall a sent message in Outlook 2007:

  1. In Mail, in the Navigation Pane, click Sent Items.
  2. Open the message that you want to recall.
  3. On the Message tab, in the Actions group, click Other Actions and then click Recall.

If the recipient has already opened or read the message, it cannot be recalled.

In Eudora, I could access a “template” e-mail that could be used in response to certain types of inquiries. Can I do this in Entourage/Outlook?

Entourage does not have this functionality.
In Outlook, you can access a blank form by selecting New | Choose Form | Standard Forms Library and then selecting the type of form you want to create.

Will all e-mails and attachments be scanned for viruses? Does this scanning exist for e-mail sent or received by Outlook Web Access (OWA)?

Yes, all mail will be scanned both coming into the environment and leaving the environment.

How large is my muConnect storage space?

The basic allocation of space is 1Gb per user. Students will be limited to 1 Gb and will receive automatic warning e-mail messages as they approach filling their allocation.

When faculty and staff e-mail is migrated, if their current saved mail exceeds 1 Gb, all files will be transferred with a 10% additional allocation. Reminders to consider archiving or request an allocation increase will be sent to faculty and staff as they approach their allocation. Increases in allocations for faculty and staff will be granted, as requested.

What is the size limit for an attachment?

There is a size limit of 100Mb for any e-mail message, including attachments. Be aware, if you are sending e-mail to e-mail addresses off campus, your recipient may not be able to receive messages of that size.

Currently there is a limit of 200 messages sent at once as a mass mailing. Will this change?

Outlook Web Access

The bulk e-mail guidelines apply to messages sent within the university system and were established by University Communications and IT Services to limit the amount of unwanted messages and traffic in the university e-mail system. As stated in the guidelines, vice presidents, deans, chairs, or directors can establish separate guidelines for using e-mail within their particular division, department, or office. You can read the guidelines at Knowledge Base case number 98329.

Will Outlook Web Access (OWA) and Entourage/Outlook be synced?

Outlook Web Access

Yes, both read directly from the same account on the server.

How should student lab computers be set up for e-mail use?

Outlook Web Access

Students can access Outlook Web Access (OWA) through lab computers.

Address books were at one point generated for use within Eudora and automatically updated based on directory information. Will this be replicated within the Exchange environment?

The basic directory in muConnect is the Global Address Book (GAL) that will include all faculty, staff and students, as they appear in Banner. This will be automatically updated and will respect any opt-out requests made for directory information.

Will accumulated e-mail be lost or will they be migrated?

All your e-mail will be migrated. E-mail saved on the current server will be moved to muConnect with your account. The easy-to-use migration tool will allow you to move e-mail and address books saved in your current desktop application to Outlook or Entourage.

Will voicemail be integrated with the new syste?

The muConnect environment will make that possible in the future.

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